Commitment
In our Fall 2005 customer satisfaction survey 95% of respondents indicated that Jenmar's customer support "exceeded their expectations". With telephone support available from 7:00am - 7:00pm EST Monday - Friday, you can be assured that we will be here for you when you need us.
Expertise
Our technical support staff has over 50 years of combined experience working with laboratories and IT technology. Using remote access, our team can connect instantly to your computers to perform upgrades, install new reports, and provide support.
Community
The DL-plus user community is made up of some the best and most successful laboratories in the world. Your laboratory can benefit from this by participating in our user conference held every two years and our online "webinars". Every two months Jenmar hosts a virtual meeting where users across the globe dial into a conference call and log onto a web site to view presentations on new features, setup options, and to learn how other users are utilizing features in DL-plus.
